Another update: I finally received the letter from the CEO, however the letter was dated after when the regional manager had advised me it had been sent, by a considerable amount of time.

Also, the letter filename in the footer of the document was also recent.

Anyway, I had been discussing the matter further with my partner about the state of the tyres which NA had advised were perfectly ok - contradictory to what the technician had originally advised. I was intening on writing back to the CEO when my partner phoned me up and said that she had just had a blow out on one of the rear tyres!!

She is ok but just a little shaken up as she is 7 months pregnant. The AA are on their way to meet her now and to fit the spare as I'm at least an hours drive from there.

I telephoned the regional manager straight away to explain the situation and have requested that we all meet up to find out what the hell is going on. I have asked the AA for a full report on the condition of the tyre.

Could things get any worse for this organisation?!?

Thoughts anyone? Is this still just coincidence or this the worst case of car maintenance you have ever heard of?!?