I was hoping the dude on here could maybe advise whether what htey are doing is legit or not.

My friend just started a contract and he is on the £15 a month contract. His bill is £12 odds and the rest in VAT taKES it upto £15.

Im pretty sure an advertised price has to have VAT included or at least a caveat on the advertisement. You know the wee asterixed bit in tiny writing?

I don't think half of them know what they are doing in that call centre. Im sick speaking to badly trained robots.