Hi Sue,

They have cault me on the same issue when I took out the contract, giving me one price and failing not to mention about the VAT on top of it. They are also charging me £3.00 for a piece of paper which I don't use, all because I refuse to pay by direct debit.

When I eventually got hold of the Executive office, and told them that when my contract runs out; I will not be renewing it. I was told that I would have to provide them with 28 DAYS notice off my attention to cancel.

Do they charge you for not paying by direct debit?

You may be interested to know that you're not the only one that has that problem!.

As I have said in my first post, contact the office again and complain. If we all do that then they may take notice.

Have you thought about contacting BBC Watchdog?

thanks