I had problems with them at the beginning of the year. I too spoke with a kind lady in the executive office who gave me good advice and tried to reimburse any monies I had lost. They had double charged me at the end of the month and in doing so triggered my overdraft charges at the bank - this happened Sep, Oct, Nov and Dec until January I noticed and cancelled my directdebit on the advice of the said lady.

My new contract started in April and I am happy with the SE W660i I eventually settled on, much much better than my old RAZr. BUT

On seeing my new bill, it appears the 'total monthly payment' of £20 is actually £23.50. Yes, they are charging VAT on top of their advertised price. I queried this last week and was told that this was correct.

Now, im no expert, but doesnt an advertised price have to be the price of the thing with VAT already included?

Also, since when has 25% off £27 been £7?

And, surely advertising a 25% off slogan and then clawing back 17.5% in 'VAT' that was never mentioned at any point of the sale, must be a con that cant possibly be legal?