IF ANYONE HAS ANY PROBLEMS WITH THREE, THEN I URGE YOU TO USE THE CONTACT INFORMATION. IF ENOUGH OF US COMPLAIN TO THEM THEN THEY MY SIT UP AND TAKE NOTICE.

Executive.Office AT three.co.uk

If you fail to get through with the email, then ring 08707 330 295

I took out a contract with three mobile in September of last year with insurance, and all was well until the phone started to turn it self off on a regular basis. Then the FUN and games started, In total I took my phone in 3 times to my nearest shop to be repaired, with no joy. When I went to take in for the fourth time, I was told to try taking it to Car Phone Warehouse, which I did do and recieved back with the same problem, so I went back to three for the 5th time.

When I recieved the phone back, I also recieved a letter saying that it can't be repaired due to Physical Damage. The three shop, myself. carphone warehouse could find no damage. When I queried with them about claiming a new phone under insurance I was told that as I had only paid the first months Insurance it had been canceld. They failed to noticfy me that this was the case

After spending a week on the Phone chasing the call centre to try and find out where the damage is, I was told that the damage was to the software!!!. I was then told that because of this they would send a replacement handset out, can someone please be in. I took the day off work and waited in all day for the handset to arrive, which it failed to.

When I queried with the call centre, I was told that there was a delay at their end, it will now be with me on this date. Unable to take the day of work again, I asked could it be delievered to work which I was told was'nt a problem and I provided them with my details.

The day before the delievery I phoned three to confirm the delievery I was told sorry we can't do that.

Month later I received my monthly bill at my work address, when I quired why, I was told that when I ranged the alternative delivery address the person had changed by billing address and they will change it back, which a text messaged was recieved to confirm. The following month I recieved another bill at work!!

When I quired with them, I was told that had now changed it back.

Following their blunder last time, I asked for confirmination in writing, I was told we don't have the authority to do that.

After another week of chasing three mobile and telling them that the conversation is being recorded on my mobile, I eventually got the following E-MAIL address out of them and was told e-mail them.

Executive.Office AT three.co.uk

with in a day of sending the message, I have now being given a caseworker who is investigating the matter.

If you fail to get through with the email, then ring 08707 330 295

HAS ANYONE ELSE HAD PROBLEMS?

if anyone has problems with THREE MOBILE or the call centre

EMAIL Executive.Office AT three.co.uk

replies welcome