Thanks for the posts folks. I wish I'd read these before wandering in to a Phones4U store and enquiring about mobile broadband from Three. After a lengthy discussion with the salesman I decided I wanted to proceed only to find that when it came time to sign the contract that it contained details that differed from the sales pitch I had received in store. Anyway to cut a long story short I decided not to sign and walked out.
I received a letter from Three a few days later welcoming me to Three Mobile Broadband !! WTF ! The lousy folk in Phones4U had gone ahead and set up the contract without my signature or consent. They must have skimmed my card details when I gave it to them to do a security check. They claimed they'd charge a pound to the card and refund it immediately to prove the card was mine. They did this, but kept the details from the card.
To summarise I've now got Three threatening me with legal action for non payment of a product I don't own. They really take the biscuit this lot. I suppose you've got to admire their cheek. I dare say lots of folk will be scared into paying up for something they done own.
Whilst on the web searching for places to complain I came across the ombudsman service for telecoms.
Here are the details if anyone is interested :
www.otelo.co.uk
At least I've got someone to complain to now as I got no answer from Three's email system. Has anyone noticed that this email system doesn't produce a sent message of any kind so we have no record of having sent an email. Needless to say I didn't receive a response from them, but the threatening telephone calls and letters keep coming.
Will keep you updated on progress.
Oh, one other thing whilst I'm here. I take a dim view of all this contact us on this number business when the number is 0870 and we get shafted in premium call rates to complain about their *** ups. Nice !
I won't touch Three again as long as I live.
Cheers for reading.
PS If anyone has a working email for Three I'd be really grateful if you could post please. Ta.