I'm currently going through a TT home move and it's beginning to get me down. I've been with them for just over 18 months - just started the second contract last month in fact - and I called them a few weeks ago to inform them I was moving home, and wished to take my account with me. They said there was no problem; they would send a BT engineer out to the new place to test the line, and phone would be installed that day, broadband to follow a few days later.

Great! I thought.

I got the text message telling me that the engineer would be arriving 5 days after we moved - leaving us without phone for less than a week. No problem. The engineer came on the day and at the time stated, tested the line, and the phone was on within the hour. He then called the system (whatever that means - I wasn't there to ask), and it apparently said that our broadband would be connected within 48 hours.

Excellent!

Nope. 48 hours came and went - no broadband. I called TT home-movers dept and got a very snotty indian lady informing me that broadband connection could only be applied for once the line was live, and could take another 14-21 days.

So I'm considering putting in some kind of complaint to somebody for the misinformation, but I have no idea where the fault is - BT for telling us 48 hours, or TT for taking up to 3 weeks to reconnect. I just don't understand why it would take so long, it's not like it's a new account or anything.

Also, after reading this thread, I'm a little confused as to who my phone line is actually with - when I called TT they ask for your talktalk number; I entered my new one and they said it wasn't recognised...Could it be I'm actually with BT at the moment and will get charged a cancellation fee?? Or would it be too late to opt out of TT (couldn't do before as was LLU) and go with a company who actually knows what they're doing?