It doesn't surprise me that people are still having problems with TalkTalk and especially moving house. The fact that you have to sign a new 18 month contract is almost criminal to start with, given that you can't cancel without involving a "fee" of £70. I've just had two weeks of hell on the phone to TalkTalk and have been repeatedly told something new each time I call until the final call I made amounted to the customer service rep on the other end telling me that I'd been lied to and that sometimes they "say something to get people off the phone." What kind of a customer service department is this? Have they NO IDEA how to deal with customers. I work in a call centre myself and never would I consider lying to someone calling me for help.

Here's a brief outline of what's happened over the past two weeks:

Registered to house and advised process would start on 1st October. That it would take two weeks for phone and broadband to go live. That's fine.

Phone live on 1st October and spoke with representive to ask about the broadband. They said it would be a week after a BT engineer came out to check the line was ok. That's fine too.

Then the confusion started after the broadband didn't go live when promised. The Track Your Order feature says our broadband should be live by now, but it's not. I thought I'd call to see what was going on. I did this on Monday and after speaking to a few different departments, including homemover retentions, customer service and the normal homemovers department I was told that they could fill out a special form that would get the broadband set up in the next five days. Great. I gave it a couple of days and then called back to check on progress. Last night I called and was told that the go live date was 28th Oct, which I knew not to be true. I asked to speak to a manager and after explaining my story they told me that they'd found something from "High Level Complaints" that meant the broadband would go live by 4pm tomorrow and that they'd call me back in 10 minutes to confirm. I waited half an hour and called back as I hadn't heard anything. The manager, Ryan, that I'd spoken to had gone home, so I spoke to a different manager who apologised and said that I would get the 4pm call the next day to confirm everything was fine. Today at 4pm, no call and no internet. I called back and was then told there were no managers available and that it was all a lie and the broadband would definitely not go live until the 28th and there was no procedure or form that could be filled out to hurry this along. I'm giving up for now as I'm exhausted from their ineptitude, but might call back again tomorrow to get an update on what the hell is going on with my order as the last guy I spoke to said that he would e-mail his manager. I wasn't allowed to speak to Ryan as they don't have internal extension numbers, which I know to be a lie as well because I'd been transferred to him from the same number before.

So what I want to know is why it takes so long to flick a switch and enable ADSL and why TalkTalk operate a policy of lying to and deceiving their customers. If only I could leave without incurring a charge, I would.