Hi all

Unfortunately I am in the same boat... have around £420 outstanding from Cool New Mobile, or would have by next March when the contract is due to end.  I haven't contacted Vodafone yet, but judging by their statement above I can't see them being very helpful.  At least I now know why I hadn't received my first cashback cheque despite an email from CNM assuring me it was being issued on 22nd October.

I have often wondered about the business model these companies work on, and clearly there was a reason why!  I had some problems with PBD customer service once before so I guess I should have learned my lesson last time around.  I would think the chances of any of us recovering the money individually has to be pretty low.  The only chance of any action has to be if a large number of people can get together to pursue this, and lobby the network providers and the government to put an end to these rogue cashback companies' scams and take some responsibility for it.  It seems to have worked to some extent with bank charges.

 Will keep my eye on this post to see what progress is made, if any, and what views people have on this situation.