Hi DulsieMae, good luck with your case. If Lowells continue to harrass you, write to your local council Trading Standards office. Lowell are being closely monitored by West Yorkshire TS, who very quickly respond to complaints from other councils. They will take up your complaint, and have an advsior who is in regular contact with this company (what a surprise). In my case, this caused Lowells to back off very quickly :-)