suspicious:

I have been reading about this company who recently sent my wife a letter. They are a debt collection company by all accounts. They have written to my wife (we now live in Australia Permanently) asking to telephone them and "confirm the update to your account details". My wife says she has no debts in the UK and wants to ignore the letter but I thought that I would do some research first.

Should we ignore the letter or return it saying no longer at this address or contact them? Can they claim a debt (if one exists) if you now reside permanently in another country? Your advice would be appreciated.

thanks

I have spoken to a few customers via our call centre in regards to debt and Lowells are usually part of the conversation. The chase debts for many companies from Credit Card companies, all the way down to your household Utility Bills.

I would suggest that you simply call them and find out what the issue or “debt” is – it could simply be £10 you may owe BT! From years ago!

It’s always best to check and rule out identity fraud for your own peace of mind too.

Thanks,