Hi Aly, make sure you keep a copy of all correspondence with Firstplus as evidence that you have been trying to sort it! I checked out Martin Lewis's web site that you mentioned and was shocked at the amount of people that look like they heve been stung with the PPI, i'm so glad that i didn't take it out myself, but feel for the folk that did, i hope that you don't have to wait too long to get it all back.

Out of curiosity, when did Firstplus last increase your rate?