Hi all. First post so be gentle.

Question: Is it reasonable to expect some compensation from a contractor if he misses not one, but two pre-arranged appointments, for which I had taken time off work?

I recently booked to have cavity wall insulation done. This was supposed to be done on Thursday last week so I booked that day off work.

I got a call on the Wednesday from the company's office. They said the guys were too fully booked. They wouldn't be able to do mine that day, but would I be OK for Friday?

I reluctantly agreed and asked for a morning slot, thinking that if there were any more delays it wouldn't be with my job and I'd not get bumped again.

Come 10 on the Friday, the installer hadn't shown so I called his office.

I was told that, far from being the first call, mine was the last, and the earlier jobs that day had overrun and they wouldn't get to me on Friday.

After a bit of to-ing and fro-ing, we agreed Tuesday morning this week.

I pointed out that I had already accommodated their change once and that their second delay meant I had wasted a day's holiday which was worth about £100, after tax.

The guys came, on the twice-amended date, on time and did a good job, fo rwhich I paid in full.

Question: Is it reasonable to expect some compensation for being mucked around not once, but twice and loosing out in the process?

I did email the contractor at the time, but that was on his general office address and, like a lot of places, I have my doubts that this inbox is monitored as I have yet to receive a reply.

Thanks for your views