Hi Neal

As promised we have investigated the situation for you. The insurance company have confirmed that the claim was due to be reviewed again today following your most recent correspondence to them (received 15th September).

We are concerned that you have not received your camera back from the insurance company... You mentioned that you have had no reply from them since the automated letter dated 13th August, however, they have explained that the camera was returned to you on 22nd August because the insurance document that you provided did not relate to a Flexicover policy.

It is assumed that you received this correspondence from them as their files show that you contacted them on 6th September to try to resolve the confusion. It was at this time that it was established that you had a Flexicover product and asked you to send the policy confirmation. This was received on 15th September and the insurance company are now in a position to progress your claim.

The insurance company accept that there has been delays in responding to your correspondence since you first contacted them in June but we are confident that this will be resolved shortly.

Hope this helps.