Hello Gem 28,

Update on Alliance & Leicester. Still nothing received from customer services department despite further letters. Went into my local branch yesterday with all my documentation. Spoke to branch manager who advised did not have the discretion to make any decisions etc on the points raised but branch manager accepted very poor customer service and personally apologised. All my documentation has now been faxed again to customer services by my branch manager. She has also spoken to customer services on the phone advising of the poor customer service to date. I await with interest. Least I have branch managers contact details should I need to contact again.

How are you getting on.

Regards