dacouch your a angel .i didnt know where i was going with this now they have passed the buck

so i did as you said i looked in my letters to find how to complain it was there

heres what i sent them

hi i would like to put in a official complaint about gateway regarding the scrapping of my car without any consent or any settlement or payment and only 1 offer of settlement that was rejected
i would like to make you aware i will be taking this up with the ombudsman in the near future if a settlement is not reached

lets see what happens now i dont care if takes another 6 months i have waited over a year now

thanks again for your time and help its appreciated very much

ps.. will keep u updated