you got me thinking now dacouch ....i think i will ring them tommorrow it will be nice to here there voices again as they never bother telling me anything anymore .im going to put this to them what it says in your reply..

But what if the policyholder complains that the insurer (or its agent) disposed of the salvage before paying the full market-value? At this stage, the vehicle still belongs to the policyholder, and we take the view that the insurer should not have disposed of it without first obtaining the policyholder’s consent to the settlement of the claim – even if the insurer said it was only acting in the public interest by keeping a badly-damaged vehicle off the roads. In such circumstances, and unless the insurer returns the salvage, we usually award the policyholder compensation for inconvenience.

anyone for a £5 bet i get no joy.