There is a difference between running a business with the same name for 25 years and running one which over that period of time has probably set up a new limited company every six months to a year to avoid all the CCJ's that have built up over that period. The only determination that these people have is to relieve as much money as they can from as many people as they can. This spelling lark of yours? to me, you must put more effort into not spelling the words correctly than if you did. As for letting you know how to improve your service, we keep telling you, when you give the original quote, be honest about how much the job is going to cost, then lets see them still stacking up outside waiting to come in. For someone who has no connection to these people whatsoever, this site seems to take up far more of your time than the average interested bystander.