the old place u on hold or transfer you to a different line trick...which eventually ends up in getting cut off, or passed from pillar to post.

i have found, when ringing to chase where my engine is, that they can see your number on their phone display, so i took to calling off different phones in order to get thru to someone, or if i have been cut off or stuck on hold for an eternity, i have called back and asked a different question, or to speak to someone specific by title i.e. manager of...

i share your frustration wcj, the turnaround time (6 months) on my engine resulted in me not being able to attend interviews, a bumpy period in my marriage due to stress caused by these clowns, and plenty of sleepless nights.