I wish i researched them before i went with them. It makes me feel a little better that im not the only one they have done this to, at the same time it makes me really really angry if that makes sense. They offered me a as new engine promised me the car will be like new when I get it back. They were very very nice, everyone from the sales team to the mechanics. I get a call form them a few weeks later telling me that my car needs more work so the hike up the price from £1000 to £1500 they demand instant payment, I pay them and get my car back a week later then they promised. I start the car up and it makes a funny rattelling noise, so I tell them. Their head mechanic who up to now was very nice (a indian guy) refused to even listen to it, i could clearly hear a noise but he would not even listen, refused to even come close to the car. Now I worked in BMW manufacturing in oxford for 1year and my main job was to listen out for noises in cars that are nmot supposed to be there so I knew what I was talking about. From the moment these people have ur money to turn and you feel helpless.
They also overcharged me and I have had exactly the same problem I can never get through to this fictionall account team, Ive lost track of all teh fake names they gave me, tehy promise me a cheque, they go as far as taking my name and address and say they will post it out tonight. Finally today I told them about all the info about they dealings on the net and the man got aggresive and violent.
They will not honour the 60,000 miles garuntee they will find a way of getting more money off you, they conviently forget to tell you that you have to take the car back to them for the service every 6 months or 6,000 miles for the garuntee to be valid, even if you are in scotland you have to take it back to them.
They have no boundries, they will rip anyone off, man, women, pensioner, student. The whole garage is the same, stay away from them. Anyone who has gone to them and been ripped off help me I want to fight these crooks back. We need to get together and stop these criminals.