If only i had also found all this information before i used Heathrow Engine Centre/MPH Engineering Ltd/Hallmead Services Ltd and whatever else they call themselves! I bought a Chrysler Voyager and foolishly contacted MPH Engineering Ltd who offered a recondition on my engine for £1600. I paid the money up front as requested via credit card, and my engine was collected a few days later. After not hearing from MPH for around a month, i contacted them and was told that they were having trouble finding the parts for my engine, but will keep it for a few more weeks. Approx a week later my engine was returned with no warning, it was in a stripped state and had obviously had nothing done on it. I called MPH immediately and was told that they were unable to recon my engine. So i therefore asked to speak to accounts, in order to process the refund i was owed. Over the last 2 months (Prob longer!) I have been trying to get in contact with the accounts department (Tom/Kevin + whatever other name they choose) with no luck. I have spoken to 'Tom' + 'Kevin' a couple of times, but have been fobbed off with excuses like.. 'The Accountant needs to sign for me to process the refund, please call back tomw, unavailable as on *** break, unavailable as on lunch, off sick, only works on tuesdays, cannot process refund as is over £1000 - Need to speak to someone else... And the list goes on. It is ridiculous. I would say i rang them at least 5-10 times everyday for approx 2 weeks! I have sent them a letter, with no response, and have contacted my credit card who have also sent them a letter with no luck. Very fustrating. These people are purely out for your money, since i used MPH i have found a few forums with hundreds of complaints from people who have also been shafted by these people. I hear that they have been on watchdog, and other various things. How these people are still going is beyond me. I just hope the word gets about and we can stop these a*rseholes from shafting more people! Grr..! Would like to hear from more people who have had experiences with these people?