After waiting 8 months, I have finally got my refund from Tiscali. Thanks to contacting ISPA. Once you contact ISPA Tiscali are duty bound to resolve the issue within 5 days. Click the link below if you are experiencing problems with Tiscali.
http://www.ispa.org.uk/cgi-bin/complaints.cgi?answer...

I suspended my internet with Tiscali but they continued to take money out of my account. I finally realised, cancelled it and demanded my money back. That was in December 2008! When I called them to find out when I would get my refund the representative told me he would have to 'open' my account to view my details. He must not have 'closed' it afterwards as I started to receive letters demanding payment. I even received a court summons! It was not until I informed ISPA 2 weeks ago, that I was refunded and the threatening letters stopped.

TISCALI ARE A NIGHTMARE! Join them at your peril