I was offered a full and final settlement figure on a debt with NW bank. As it was £499 less than what I owed, I borrowed the money from mum and paid them and a few others as part of a settlement package.

About 3 years later, I received a letter from a debt collecting company asking for £499 of outstanding debt. The debt collector started putting the pressure on threatening court etc. I could just about see the light at the end of the tunnel with regard to clearing my credit file and didn’t want any more problems. So when they said we can accept £380 in full and final settlement then I decided to pay them.

So that was all done and dusted and over … then I checked my credit file and it was still showing a default on this debt.

After a lot of going backwards and forwards between Debt collector and NW I finally find out that way back in 2004 when I made the “full and Final payment” they have then sold the remaining debt on.

The best thing is that as they (the debt collector) made a full and final settlement offer on the £499 they (NW) are now saying there’s still £119 outstanding so the account is still in default … At this point, as I was fuming at them down the phone, I was advised that I should write a letter to NW detailing the complaint before I did anything.

All other banks that accepted full and final settlements have noted the debts as satisfied on my credit file.

I dont trust Banks one little bit so thought Id ask on here for advise before doing anything ... Thanks in advance.