Elaine,

Sorry I didn't get a name, to be honest I am so sick of dealing with them I just told him I wasn't bothered what he had to say, and that I/we would deal with the company ourselves.

Yes, hopefully Nick will come up trumps with enough evidence/complaints to bury this bunch of freeloaders.

I am so looking forward to my contract ending so I can phone up and tell them what I really think of them....

Keep in touch.
Thanks
Mark