Hi Mark

Do you know who it was at 3 you spoke to. When I complained to them going back to 2008 they actually spoke to free mobiles who confirmed to them that this cashback/ line rental refund was due to me, how much it was and when it would be paid. They have this on my phone record so I do have proof that this was the promise. Unfortunately they will not take it any further as when they queried it again, Free mobiles said they had no record of the money being due. Even though their own records show this has been confirmed.

If you do have any names I will call them and complain again!

Thanks

Elaine

Fingers crossed when free mobiles get nicks call they will pay up!