I have just spoken to Daniel Reese. He said he nevere promised to the O2 contract for four months as they never promise to pay contracts. The mobile was disconnected in November for a week because the bill went missing in the post and was never received. After that incident a direct debit was set up so all bills would be paid on time. Daniel said that because there was a late payment you are now exempt from cashback. I said this was not a term when taking out the contract in September but Daniel said it definately was! It wasn't and they did promise to payback the O2 contract as this was the contract I was in when they offered me a new one. I have e-mailed Marcus with the hope he can do something with the information. Elaine maybe it is worth calling Free Mobiles 4U and speaking to Daniel as we now have a contact name?