Wow! I am not getting anywhere fast. I keep getting fobbed off with excuses as to why they won't give me the £137 back, which is the four months of O2 bills they promised to pay. Lukily I work at a solicitors so I have today asked a colleague in the commercial department to write a letter threatening legal action. Firstly I was told they would pay my 3 mobile phone bills not the 02 ones which they siad they would. Then they ignored another 2 letters. Then said that i would need to pay all my 3 mobiles on time before they would give me the money back. I have a direct debit with 3 so i think the bills are paid on time!! They refuse to respond in writing and only leave rude voicemails. I'm sick to death of the whole saga. Let me know if you get anywhere tomorrow morning! I'm sorry you're having the same trouble!