Hi

I had exactly the same problem. In July 2007! I am still trying to get my money back. What I suggest you do is to contact your local trading standards office. I did this last week and they are in contact with the local ones in Swansea. They say that they will investigate this for me so fingers crossed I will now get somewhere.

I am owed £100. £40 cash back and £60 for 3 months bills that I paid before my contract ran out. They agreed this so that I would change over early before my O2 contract expired.

I sent in my phone bills as requested and they agreed to pay but only at the end of the 18 months. That ran out last December and I have been trying since then to get my money. I have contacted 3 but they do not seem able to do anything.

Let me know what your trading standards say. I am sure there are alot more people out there with this problem.