Dear All, I would tread carefully before signing on the line. Here's my history of involvement.

1. Placed order for two new meters and transfer of supply mid Jan 09.
2. Gas & Electricity meter installation finally completed 6th May - took lots and lots of hassle with way too many people involving far too many unfulfilled promises.
3. Now early August and I still can't see my usage on line despite contacting the poor customer support team who 'will speak to the technical team'. I ask to speak to the technical team and they cannot / will not put me though. They even asked me for my log-in details on one occasion over the phone as they wanted to check, but did not have the ability to perform the check at their end!
4. HERE'S THE KICKER..... So far, EVERY bill has been ESTIMATED, which flies in the face of their own marketing message.
5. Worthy of comment: the Customer Service people never email or rarely call you back. You'll have to chase them.

I've just contacted Stacey Roberts with a last hope of getting it to work.

I appreciate that without any mandate from the government, FU are attempting to seed an early adopters market. But frankly with kit which never works, coupled with ineffectual customer interface, I don't hold much hope for their future.

Finally. Please Stacey have your outbound automated message removed. "Here at First Utility, we're dedicated to giving you the best possible value and service". This statement is clearly untrue unless your judgement of 'best' is way different to the rest of your potential customer base.