access said "A & L is 24hrs surprised Halifax isn't." im not surprised. i wouldnt let halifax look after a kiddies sweet jar. in my experience the worst excuse for a bank ive ever had the misfortune to deal with in nearly 40 years. i took them to the fsa over their appalling service .. and won. they couldnt even manage to get my own cheque into my account - they thought it would be a hoot to give it to someone else !

you have my sympathy maxine. i had extreme stress over a 3 month period trying to sort out their incredibly poor service dealing with totally feckless staff who knew considerably less about banking than me - & ive never worked in a bank.