To MSKelly

Just a little word of advice, don’t let anyone confuse you over the time switch issue. Now, without seeing the electrical layout I am making an assumption here, but it sounds to me like you have a dual tariff meter and then an independent time switch for your storage heating.

Depending on the age of the metering equipment, the two are not necessarily directly connected for meter reading purposes. There could be an inbuilt timer in the meter itself which switches between the two readouts if all your electricity is charged at the lower rate during off peak hours.

The other separate timer with the 24 hour dial should switch on and off your storage heating. Now, it would appear that from what you have said, the separate time switch is stuck in the on position, hence your storage heaters working during the day too. It is possible that (and again I haven’t seen the installation) the separate time switch could be responsible for the changeover of the tariff reading, this again depends on the age of the installation.

I think you have mentioned it, but please be sure to have both the meter and time switch investigated.

With regard to the billing issue, if you have doubts over the accuracy of an estimated revised bill, you may wish to consider requesting deferring the bill until another twelve months have passed with the new metering equipment in place, this would give you an as reasonably accurate consumption figure as possible. If this was then compared with historical records an average usage could be determined.

Subject to exactly when the supply was changed to BG, all companies are required by law to keep accurate records for not less than 7 years.

Best of luck