Hi Helen,

Your fortnightly payment arrangement is based on your actual usage and a repayment amount for the arrears on the account.

The reason for the arrangement increasing may be due to a number of factors, the most likely is your consumption may have increased.

If you are struggling to pay the amount suggested by E.ON, there are a few things you can do.

Firstly check you are on the best tariff, a cheaper tariff will decrease the amount you need to pay.

Secondly ask E.ON how long the arrears have been spread over within the payment arrangement. It maybe the repayment period can be extended, this would also help.

The other alternative is to have a prepayment meter installed, with prepayment the debt can be paid back at the lowest possible amount. Some customers also find this a good payment method as you put money into the meter as you need energy.

Hope this helps.

Brian