Why didn't you call customer services when you noticed the stain the driver had missed off and report it to them, rather than leave it until when they collect the car and find it?

Its more likley that a stain would be caused after having the car after a week rather than 10 minutes after the vehicle had been dropped off? Think about it, if a driver unaware of your situation collects car from you and finds the stain not already been recorded or reported to drive assist on VCR, what else can you expect him to think?! According to report was no stain on delivery, now is one on collection which means most likely would of been caused whilst vehicle was in your possession, and even if you had told the story about the delivery driver missing the stain off when we collect vehicle after being sent a bill, anyone will say anything to get out of paying for damage.

To summarise, if you notice damage after vehicle has been delivered that isnt on VCR or hasnt been pointed out by driver, call customer services and tell them!...don't leave it until last minute then complain when they find something and send a bill