Just for info.....when vehicles are hired on credit which, has been the most fantastic solution for consumers where historically insurers profited from the lack of transport most folks suffered after an accident, there has to be within the contract a term that allows for the enforcement of the charges against the hirer, the consumer as without it the hire charges are unrecoverable from the at fault party.

This also allows the hire company to recover their charges from any customer who spins a pack of lies in order to obtain the hire vehicle.

HOWEVER, having hired accident replacement vehicles for longer than many of my customer's have been on the planet the principle is always that the hire company accept the amounts negotiated with the at faul insurer which, discharges all the amounts owed....

BUT, as these blogs show many Insurer appointed hire companies make extra from the injured consumers by selling CDW and over-charging for alleged damage etc etc...

The conduct of insurers has further diminshed over the last 12 months or so as so many are Bank owned and as we all know...there appears to be no morals with the financial services markets so insurers now attack claims and appoint many unauthorised individuals and companies to bypass the insurers statutory responsibilities under the strict laws and regulations of the Financial Services and Markets Act...which of course is much the same conduct the banks had that led to their collapse....

It would seem Insurers have little regard to good conduct as the Financial Services Ombudsman has found that 60% of complaints are upheld against the Financial Services Industry. The FOS also seem to believe that the real level of failure with the industry is higher but many consumers just give up a complaint. We are very aware of the many hurdles put up by insurers to prevent a complaint being accepted ...such is the FSA's unfitness for purpose as a regulator to enforce Parliaments will!

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