Its good to hear you like your job but these comments & statements are not being made up! its not a maybe that some drivers are not doing there job its a fact! as you can read we were not the only ones to complain about the service and its not just a coincidence that the same thing is happening to people, its quite obvious SOME of the staff at drive assist are not doing there job correctly which is seriously letting the company down if ALL the staff were like you then maybe the bad comments & unsatisified customers would not be writing on here! I have had no issues with drive assist themself its was just the bad service of that particular driver!