can anyone please advise i was going to go ahead with this company for a loan but after advise decided not to, but a family member has gone ahead with theres now the loan comapny sent an email stating the loan amount requested .the mthly payments and the loan period all confirmed. but the family member sent the process fee of £39.99 yesterday and they recieved an email back today saying they have recieved the money but now they would need a guarantor or the loan will have to be passed back to the broker and a higher interest charge would be added to the loan.

can this be done as they have already sent an email out confirming the terms of the loan

thanks