Hi

We need HELP my son has or had an account with Orange. However, a few months ago he went off work (Only an apprenticeship on a very low income and he was just turned eighteen when he took out the contract with Orange immaterial I appreciate but just trying to give as much circumstances as possible) with Severe Depression.

Shortly after he contacted Orange to inform them of his financial difficulties and ask for help and advice if I remember right this was 12 July 2007. We have then again written numerous letters but with no contact from Orange?

Oh by the way they say he owes about £430 to date although the phone was cut off months ago and not serviceable which I agree is reasonable. However, they’ve still been putting on the month’s line rental despite the phone not making or receiving calls?

My son has now been made unemployed due to severe depression due to bereavement and has no employment or income.

Just over a week ago we received a bill from dlc for over £430, I immediately contacted dlc on his behalf and was informed if he paid £327.59 the account would be closed in full a day later I received a further call asking again for another figure. This has continued throughout the week and I have informed them that they can have a one of payment from my credit card (his dad’s) of £200 as that’s all that’s available on it!  As I recently paid for my Dad’s funeral.

However, this was to clear the account and I want conformation in writing that this would be the case and dlc informed me that they would not put this in writing as it was not policy but I would receive conformation later that the account was paid. However, I have then been contacted this week repeatedly saying £200 would be ok as an interim payment and instalments could be arranged?

Therefore, without being rude I had no option but to advice them to take him to court.

We have received no communication at all from Orange one to help or advice him and two to inform him the debt had been transferred or sold to dlc.

I’m completely out of my depth and hope some one can help a desperate dad help a desperate son? (Sorry but he is and I am) 

Also dlc have phoned and phoned and the outstanding settlement appears to change form person to person and the manner is getting more and more worrying!!!!!

Oh it also appears orange have somehow given my sons new pay as you go Orange telephone number to dlc and they are again stressing him despite being asked to contact me. Surely this contravenes the data protection act as his agreement was with another number completely.

I truly hope someone can help I don’t seem to trust dlc if you require any further information please do not hesitate to ask any questions and I will answer anything honestly.

In hope thank you.