Just an update. I have managed to transfer my broadband away from DST. They did try to charge me £50 disconnection fee even though I was outside the 12 month period, but readily agreed it was a mistake. I must admit the customer services people have been very good during the transfer process, no problem with the MAC code or the transfer. The download speeds with my new ISP, Newnet are fantastic and reliable. I would recomend anybody to consider them.