YES U CAN IF THE COMPANY WILL NOT AKNOWLEDGE THE COMPAINT WITHIN THE TIME SCALE WHICH IS REASONABLE. eg 2 WEEKS TO A MONTH OR ARE NOT RESPONDING AT ALL THEN THE OMBUDSMAN CAN CONTACT THEM ON YOUR BEHALF TO HAVE YHEM RESPOND TO THEM OR U WITHIN A GIVEN TIME SCALE. TALK TO THE OMBUDSMAN AND EXPLAIN THEY WILL PUT THE SQUEEZE ON 3 TO RESPOND.

MAKE SURE ALL LETTERS ARE COPIED AND SENT RECORDER DELIVERY.

JEFF