We're also having problems with Three refusing to accept that my daughter has cancelled her contract at the end of its 18m term, apparently - can you believe this (you probably can if you're on this forum) - because she sent the letter of cancellation in too early!!!

Anyway thought you might find it useful to have some alternative numbers to avoid having to call the extortionate 0870 number Three give you (I got these from www.saynoto0870.com):

Customer services: 01442 456195 (this is the one I used) also freephone 0800 3586795

Mobile services: 01442 456050

Head office: 01628 765000

Hope that helps.