Today my store sold 8 contracts. 5 of these were contracts that we cancelled for customers who were on Three!
The run through....
Call 0870 733 0333
Enter your Number
Choose options 4 then 3 on the menu
Speak to the first person.
Tell them that you've received a text stating that you can terminate your contract.
They'll deny that you've recieved the text.....plough on regardless....use THIS DOWNLOADABLE PDF to tell them what the link contained in the text message told you (The last paragraph is the killer one!)
They'll then put you through to Customer Options. Repeat above steps. If they tell you that you can't cancel speak to a manager and tell them that you're moving to Ireland for 3 months.....possibly a year. They'll relent and give you a PAC Code.
The average time I'm taking for this is about 30mins!
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BTW if they ask when you received the text say you can't remember.
I said a few days ago and the guy said I couldn't have as they were all sent out in early April.
I told him I only opened it the other day as I don't usually open messages from 3.