Message for Rob Barnes

I recently came across the issues on your site regarding the above company.  This is my second year with them and have found the customer service appalling and emailed them to this effect earlier this year.  Last year I never sent my claims by recorded delivery but by ordinary first class post, no problems at all.  Following one of my sons suffering loss (got no cashback) I decided to send in my claims and obtained certificates of posting from the post office.  My first claim was paid but it took 2 months to get the cheque.  When I sent in my second claim and did not get my cheque immediately I was not worried as it had taken 2 months for the first claim to come through.  I decided to ring them after about 6 weeks only to be told surprise, surprise they had not received my claim and therefore it invalidated any future claims.  One of my other son's has telephoned me today and is quite upset as he had always previously sent his claims by recorded delivery but had followed my process and just obtained a certificate of posting, only to be told by the company today again surprise, surprise they had not received his claim, stands to lose approx £209 and I stand to lose Almost £300, not a bad profit for them.

I note you comment that he seems a reasonable chap on your blog well maybe he would like to tell my son and I why we would be writing to his company with certificates of posting to prove it, if it were not for cashback claims.  I am going to fight this company through the courts if necessary and make as much fuss as I can in order that everyone is aware of this unscrupulous Company who are advertising cashback mobile deals on the web with no intention of paying the cashback.  Had I not followed the process to the letter I would not be making such a fuss but I have sent off original bills and claim forms almost immediately on receipt of my telephone bill.

I would also like to point out that it is not a condition of the Contract that you send your claims by recorded delivery but only a recommendation.  Of course if you don't send it by recorded delivery it is easier for them to say they have not received it.

I believe obtaining a certificate of posting should be sufficient, as I said previously for what other reason would I be writing to the Company other than for cashback claims, and it is easy to identify as the dates are within a week of receiving my bill.

I am sorry Mr Barnes from experience I cannot agree your sentiments, I think that this Company are ripping off customers BE WARNED.