Last june I phoned CPW to end an 18 month contract with O2 purely because they couldn't match an alternative tarriff with another provider (I asked )

I was passed over to retentions, the conversation went pretty much like this:

Me : I want to end my contract....

CPW: well I'll keep the contract open for a year..

Me: No, I just want to cancel it

CPW: Well you may as well keep it running..

Me: NO, just want to cancel it..

CPW: You may as well keep it running , we'll give you 12 months free line rental and the same free minutes etc etc, you have nothing to lose..

Me : Well that sounds too good to be true (If only I'd followed my gut feeling) what's the catch, why do you do it?

CPW: There's no catch, it's a customer relations thing, next year when you are due for renewal you may come back to us.

Anyway, I thought yes he's right I had nothing to lose so I agreed and gave my wife the phone and number which was fine up till the other week.

I had a bill come through the post from CPW, I phoned to ask why, they said that I'd used the £300 credit that I'd been given and now all line rental/call charges are billable!

I at no point was told about a Credit limit and certainly wouldn't have agreed to such a deal if it was made clear that at some point during the 12 months would I be likely to incurr any charges.

So as you will probably guess I have been through the usual call after call with customer services until I am blue in the face (or should that be red in the face with rage?)

So I called Ofcom, they stated that they do not regulate CPW but still made a note of my call (they stated that they have been receiving a lot just lately) and put me in touch with Consumer Credit, I spoke to them who suggested I write a letter with proof of postage stating my grievences and request a transcript of the call and give them 14 days to respond - which I did.

I haven't had a letter back but on friday I had an answerphone message on my landline to call them - this I did - only to get another employee who couldn't care less, was quite rude and basically said that that they'd listened to the call and I hadn't been miss sold anything and that was that, I said I still wanted to see a hard copy of the phone call transcript and bid my farewells.

I have said to many people that if they can prove that the deal was explained to me correctly that i will hold my hands up, apologise and pay up, but I can virtually remember the call word for word and feel that I am 100% correct.

I await a response this week , If none is received I will be contacting Consumer Credit once more.

Can anyone suggest anything else to try?

Darren