gjf72:

Neill

Cahoot provide a specific code when they issue their final resolution letter. If you complain to Cahoot, they should write to you within a few days and provide you with a letter declining your complaint and referring you either to complain to Abbey or talk to Abbey about rearranging your loan. Their initial complaint investigation is quite prompt.

Cahoot provided me with an address for Abbey in relation to 'stage 2 complaints' (escalated complaints), which was incorrect i.e. My two subsequent letters were ignored and not responded to at all.

I ended up writing to the Abbey complaints address on the Abbey website referring to my previous Cahoot complaint. It took almost 6 months from start to finish for Abbey to provide a 'Stage 2' final resolution letter.

If you need to transfer more of your flex loan across, it might be worth you obtaining a code, although given their responses so far I would imagine the rate offered would only be a small discount.

Hope that helps. I would complain irrespective of the outcome. It will cost Cahoot and Abbey more money, just as their rate increases have cost consumers more. 

Thanks for that. Seems like a lot of hard work, meanwhile cahoot earn 19.9% over 6 months.

The reason i mentioned the 'code' was to try and establish which is the correct 'code' to have in order to get the best deal. Also, in the event people going to Abbey, it should be born in mind that you will probably get the 19.9% 'offer'.   I would imagine it is extremely unlikely you will accept and as a negative you will have an extra credit check on your file. So why bother?

I would suggest that people should try and use balance transfers from credit cards as a priority. Don't get mad, get even and/or out! Try MBNA credit cards before abbey would be my advice. It took me one phonecall to  arrange transfer and make large savings. trying barclaycard now. MINT is also an option i think.

Good luck