I would like to say thanks as the charge was dropped by half, which is a result. I have since emailed the ceo at talk talk seeing if they'll refund the £70 charge left behind. Well if you ever need to get in touch with CEO's of any organisation there is a good site. Their address is www.connectotel.com/marcus/ceoemail.html which has most companies email for the top brass and also gives some good advice on how to write your email.