shawny:

I have just received an e-mail from BT regarding the cancellation charge.

"Regarding Cancellation charge of £70.00, I would like to inform that From 01 May 2007 the minimum term of 12 months applies for all line provision and takeovers. Customers joining BT on or after the 01 May 2007, and subsequently ceasing within this term are charged the remaining line rental up to a maximum of £70.00.
You can get more information about this in the welcome letter from BT which you might have received from BT "

This welcome letter that I have not yet received outlines the cancellation charge, but as BT states 'the welcome letter from BT which you might have received from BT' , how would you know of the charge if the letter 'might' not have been sent !

I have requested a copy of the script used, but have not received it.

Good News - After ringing 0800800150 etc, trying to get to the complaints department. I finally sent an e-mail to cceo AT bt.com requesting that my charges to be refunded promptly. The following day I received an e-mail confirming that the charges would be refunded.

Bad News - After waiting ten days without a sign of the refunds - I found that they were sent to a BT Office in Aberdeen - due to the fact that this address is used when a customer has left BT (as their address is no longer in the system !)

Good news - I eventually received my refunds - £74.50.

If I was anyone leaving BT, and your 'sorry to see you leave' letter doesn't state the charge (my letter stated you may be charged) - then hold your guns, and request the refund - if charged.

My refund, was due to the fact that the only paperwork sent to me was my bills - no T & Cs or anything.