I was with TalkTalk and moved home. As I wished to contuinue my TalkTalk phone/broadband services at my new address, I telephoned TT. They stated that it was BT's responsibility. BT stated it was TT's !
Finally, I was told by TalkTalk that I had to have the active line at my new address registered in my name with BT, and contact them again once completed.
This took BT two weeks to complete, and the only information that I received was a bill for three months line rental (in advance). TalkTalk was informed and they completed the transfer a few weeks later.
I have just received my BT bill, and was expected to see a refund, but was charged £70 for termination minus my advance line rental payments.
So my pleasure for moving house and staying a customer with TalkTalk, I have had the honour of paying BT, line rental, call charges, & £70 termination fee !
Hardly fair !
Any ideas on how I can recover my £70 charge ?