Thank you Jason. I finally decided not to go with BT. I have read as many bad reviews about other providers. But for me it came down to whether I want to give any more of my money to BT and I definitely never want to pay BT another penny if I can help it, not after the trouble I have had getting through to their customer services (I still haven't managed to get through, have waited hours and hours in total).

So I went with Be Broadband in the end. It hasn't been connected yet and I realise that I may have as much trouble with them too but at least I don't feel mugged by BT again. I doubt BT cares about my £18 a month, but I do. I rather pay someone else double that amount.