well hello forum, flipping heck reading this forum just fits in with my hell of atime with bt, i signed up for bt total broadband only yesterday, oohhh speeds up to 8mb ye right, well after having everything installed i did 6 tests at various times of day and got readings of 1.2mb download and 376kb upload, it turns out i'm 3.2 miles from exchange, i lagged out on my first evening of xbox live with my buddies and ended up leaving the game and switched off after it had happened 3 times. i rang bt today to cancel and was asked why i wanted to cancel i said the speeds are rubbish compared to my previous virgin media. she then said you should have been told the speeds of your line at time of ordering, so i said how would the bt person know my speed when the line isnt even in yet, they just sell the product. i said to her their must be a cooling off period, no she replied, well i said cancel the broadband and telephone line cause i aint using it, i said to her the engineer had to put a whole new line in so how could anyone from bt have possibily know the true speed of my line. she said then to cancel would cost me up to £400 as i would be charged for the line and broadband package, so i said well cancel it and when i get the final demandc i'll write to them explaining whats gone on. i'm disabled and my main form of enjoyment is xbox with my friends, i cant even enjoy that with bt, oh and i paid them a £50 deposit as well before they would install anything.. anybody with any ideas on how i deal with this and bt please let me know, i have gone back to virgin on cable a far better service... as far as i'm concerned bt broadband at any speed is crap..... avoid bt thank goodness for virgin media a company which serves it's customers well....