Thanks for the reply.

I have just emailed the bt ceo. I am waiting for a reply but expect they will force me to pay. They are already threatening legal action even though I only changed my phone line a month ago and the final bill was the only time that they had said I was in a contract even though I am not aware that I was. When they speak to you they try to talk you into saying that you to agree that you were in a contract and that by discussing a package makes it a verbal contract, I said to him that bt rang me up one night and I told him I was with sky. He insisted that I was in a verbal contract, I told the guy I was not and I did not have any contract. He would not have it and cut the call.Nobody at BT had informed me of any contract prior to the final bill, or any cancellation fee.

They treat ex customers like crud they will not accept calls from my line and said I cannot use the customer service line.How then,do they expect me to tell them that they are wrong?

Bizzarely now they will probably harrass me umpteen times a day with calls to go back to them, like they did when I switched calls to sky. Like that is going to happen after this fiasco. They have had my money for the last 7 years but they will not get any more out of me. They even disrupted my line when I changed over and made it fuzzy. They still have not explained that one either.